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Our Newsletter

Disclaimer & Policies




Welcome to the Pro Audio Supplies Website (“Website”).  The Website is owned and operated by Pro Audio Supplies,  ABN 43 679 625 324 . By accessing, browsing, or using this Website, you agree to be bound by Pro Audio Website’s Terms of Use (“Terms”), without modification of the Terms, conditions, and notices contained herein. If you do not agree to these Terms then please do not use the Website.

You should also refer to our Privacy Policy, which contains important information regarding personal information you may provide to us on the Website.

Any reference to we, us and our in these Terms is a reference to Pro Audio Supplies.

User Rights and Obligations

No Unlawful or Prohibited Use.

As a condition of your use of this website, you warrant to Pro Audio Supplies that you will not use the website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
You must not:
1. Disrupt or interfere with the Site or servers or other software, hardware or equipment connected to or via the Site;
2. Violate any Applicable Law relating to your use of the Site; or
3. Collect or store personal data about other users of the Site.

Use of the Site is at your own Risk

You use the Site at your risk and everything on the Site is provided to you "as is" and "as available" without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We exclude all representations and warranties to the fullest extent permissible under any Applicable Law.

Use of Content


The Website is available only for your personal and non-profit use. We have the right to change or discontinue any feature of the Website. You may not copy, reproduce, republish, frame, post, upload, distribute, transmit or modify in any way all or any part of the content contained on this Website, unless expressly authorised in writing by Pro Audio Supplies. You must not transmit or attempt to transmit any data, code or other material of any kind to this Website that contains a virus or other harmful component.

Warranties & Liabilities

We do not warrant that the Website will operate error free or that this Website and its servers are free of computer viruses and other harmful data. Nor do we warrant that it will be able to prevent any illegal, harmful or inappropriate use of the Website. If your use of the Website or the material results in the need for servicing or replacing equipment or data, we are not responsible for those costs.

Limitation of Liability

To the extent permitted by law we will not be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your access to, or use of, or inability to use the Site and the Content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.

Third Party/Linked Sites

We have not reviewed all of the sites linked to this Website and are not responsible for the content or accuracy of any off-site pages or any other Websites linked to this Website (including without limitation sites linked through advertisements or through any search engines). The inclusion of any link does not imply that we endorse the linked site, and you use the links at your own risk.

Liability Disclaimer

The information, products, and services published on the Website may include inaccuracies or typographical errors. Changes are periodically added to the information herein, and Pro Audio Supplies may make changes to the website at any time. Pro Audio Supplies makes no representations about the suitability of the information, products, and services contained in the website for any purpose. All such information, products and services are provided "as is" without warranty of any kind.

Pro Audio Supplies hereby disclaim all warranties and conditions with regard to this information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Pro Audio Supplies be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if Pro Audio Supplies has been advised of the possibility of damages.

Products and Services

The terms "Product" means the products or services advertised for sale on the Website; "Website" means the website owned by Pro Audio Supplies; "You" and "your" are references to persons purchasing Product.

By ordering a Product from this Website you expressly agree to be bound by these Purchase Terms and Conditions. This agreement ("Agreement") is between you and Pro Audio Supplies.

Placing an order

The prices on the Website and any other information in respect of a Product is not an offer to sell but is an invitation to treat only, and is subject to the availability of the Product, which may change from time to time. You may offer to purchase goods by completing the order form and submitting it with your credit card details for the price of the product. Your order must contain all ordering information specified on the order form.

You may not cancel an order once it is submitted, even if our acceptance or rejection of your offer is still pending. Pro Audio Supplies reserves the right to accept or reject in its absolute discretion any orders which may be received by it for any reason including, without limitation, the unavailability of any Product, an error in the price or the Product description on the Order Page, or an error in an order made by you. Pro Audio Supplies is not required to give reasons for rejecting your offer to purchase.

Pro Audio Supplies will refund your payment should your offer be rejected. If Pro Audio Supplies rejects your offer to purchase the goods for any reason, neither it nor you will be under any further liability to the other arising out of your original offer or its non-acceptance of that offer.

Pro Audio Supplies gives no undertaking as to the availability of Product advertised on this Website and the prices shown are subject to alteration without notice. The prices at which the Product is sold are inclusive of any goods and services tax imposed under Australian law ("GST").

Payment, Receipts & Delivery

Payment for Product sold by Pro Audio Supplies to you must be tendered at the time of placing an Order by enclosing credit card details for the price of the Product ordered with the Order and submitting it to Pro Audio Supplies. Pro Audio Supplies accepts the order by you to purchase a particular Product for the price when the bank or other financial institution in which Pro Audio Supplies deposited it clears your credit card payment.

Upon acceptance of your order, delivery will be affected to the address nominated by you. Pro Audio Supplies is not liable for any delay in delivery.

Description of Product

Descriptions of Products on this Website are descriptive only. Actual finished Product delivered to you may be subject to minor variations.

Risk and Title

Pro Audio Supplies retains title to a Product until the Product is delivered. Title and risk in the Product will pass on shipping of the Product to you.

Exclusions and Limitations

All statutory and implied conditions and warranties are excluded to the extent permitted by law. To the extent permitted by law, the liability of Pro Audio Supplies under any condition or warranty which cannot legally be excluded (including those under the Australian Consumer Law) is limited to the replacement or repair of the Product or supply of equivalent Product; or the payment of the cost of replacing or repairing the Product or of acquiring equivalent Product.

You acknowledge that you do not rely and it is unreasonable for you to rely on the skill or judgment of Pro Audio Supplies as to whether the Product supplied is reasonably fit for any purpose for which it is being acquired.

Except to the extent expressly provided for in this Agreement, Pro Audio Supplies has no liability (including liability in negligence) for any loss or damage consequential or otherwise suffered or incurred in connection with the Product provided by Pro Audio Supplies, including but not limited to any loss or damage consequential or otherwise suffered or incurred and caused by or resulting directly or indirectly from any failure, defect or deficiency of any kind of or in the Product.


You indemnify Pro Audio Supplies regardless of any negligence on its part, against all losses, liabilities, legal costs and other expenses incurred by Pro Audio Supplies arising directly or indirectly as a result of or in connection with the breach by you of any provision of this Agreement or any wilful, unlawful or negligent act by you in connection with the supply by Pro Audio Supplies to you of, or use by you of, any Product.

Notices and Claims

Any warranty or other claims by you under this Agreement are as well as any questions you may have in connection with this Agreement should be emailed or sent to Pro Audio Supplies at the address set out on the Website.

Governing Law and Jurisdiction

The laws of the Australian Capital Territory, Australia govern this Agreement. The parties submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory and the Federal Court of Australia.

Modification of These Terms and Conditions

Pro Audio Supplies reserves the right to change the terms, conditions, and notices under which this website is offered. You agree that no relationship exists between you and Pro Audio Supplies as a result of this agreement or use of the website.

Any rights not expressly granted herein are reserved.

Correspondence should be emailed to sales@proaudio.com.au






This policy describes how Pro Audio Supplies manages personal information.

This policy has been formulated in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). The APPs regulate the handling of personal information including its collection, handling, use, disclosure and storage.


A copy of this policy is available upon request by contacting us at the details set out below.


What is personal information?


Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not (Personal Information).  Pro Audio Supplies will collect and use certain Personal Information about you during the course of your relationship with Pro Audio Supplies.  This policy explains how we may collect, use and disclose this information.


Your consent to the terms of this policy

By providing us with Personal Information or through your use of our website, you agree with the terms of this policy.  Whenever you submit Personal Information to us, you consent to the collection, handling, use, disclosure and storage of that personal information in accordance with this Privacy Policy and the Privacy Act (including the APPs).

What kinds of Personal Information do we collect about you and how is it collected and held?

Pro Audio Supplies collects Personal Information in order to provide personalised product and information services.

The type of Personal Information we collect may include your name, address, telephone numbers, e-mail address, what you buy, when you buy, information on how you use our products and services and how much you spend, information on your browsing activity when visiting one of our web pages, and personal preferences regarding musical instruments and/or accessories.  We do not expect to collect “sensitive information” (such as information about your health) from you.

We will collect the Personal Information directly from you at the time you ask us to provide you with information, or if you place an order with us.

If you browse our website, our internet service provider logs the following information:

*your server (IP) address and top level domain name

*the date and time of your website visit;

*the country that your server is located;

*the pages that you looked at;

*the type of browser you used;

*the previous site you visited; and

*the site you visited next.


We will not use information obtained from your browsing activities to send you any unsolicited information.  This information is collected in order to determine the relevancy of material posted on our website and to enhance this service to visitors.


We will take reasonable steps to ensure that the Personal Information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.

Why is Personal Information collected by Pro Audio Supplies?

The Personal Information you provide to Pro Audio Supplies will enable us to make offers of products and services to you.

This information helps us develop and make available products to suit your needs.  If you do not provide some or all of the information requested, Pro Audio Supplies may not be able to provide you with a product or service.

In particular, the Personal Information you provide Pro Audio Supplies may be collected, used and disclosed for a number of purposes connected with our business operations, which include:

  •   Processing your orders or applications;
  •   Providing you with information, products and/or services requested;
  •  Telling you about other products or services that may be of interest to you;
  •   Billing you and/or administering or otherwise managing your account;
  •   Dealing with requests, enquiries or complaints and other customer service activities;
  •   Carrying out market and product analysis and marketing products and services;
  •  Assisting in arrangements with other organisations in relation to the promotion or provision    of a product or service;
  •   Registering your details and allocating or offering you rewards, discounts and/or other benefits and fulfilling any requests or requirements you may have in respect of our loyalty or reward programmes and other similar schemes;
  •   Purposes relating to any third party acquisition or potential acquisition of an interest in Pro Audio Supplies or its assets; and
  • Carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with or in connection with legal proceedings, crime or fraud prevention, detection or prosecution, including investigating any fraud, unlawful activity or misconduct.  


We may also use your Personal Information for purposes related to those described above which would be reasonably expected by you. For example, we may use your Personal Information to keep you informed about features of our products and services or to conduct analysis in order to provide better customer service.


How do you access and correct your Personal Information?

Once we have collected your Personal Information, you are entitled under APP 12 to request the details of the information Pro Audio Supplies is holding about you. In order to request such information, you need to contact us by letter, email or telephone and outline the nature of your enquiry.  Pro Audio Supplies will take reasonable steps to let you know, generally, what sort of Personal Information we hold, for what purposes and how we collect, use and disclose that information.

Upon your request, Pro Audio Supplies will also provide access to your Personal Information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives and law enforcement or other public interests.


We will endeavour to keep and maintain the data held by us as accurate, complete, relevant and up to date as possible.  It is important that the information that we hold about you is up to date.  You must let us know if information that you have provided to us has changed.


The APPs also give you have a right to request correction of your Personal Information. If you establish that Personal Information held by us is not accurate, complete, relevant, up-to-date or is misleading, we will take reasonable steps in accordance with our obligations under the Privacy Act to correct the information so that it is accurate, complete, relevant, up-to-date and not misleading.


If you would like to access or correct your Personal Information, please contact:


The Privacy Officer
Pro Audio Supplies

Ph: (02) 6249 7766

Email: ivan@proaudio.com.au


To opt-out of receiving certain Pro Audio Supplies marketing materials, you will need to tell us. To do this please send us and email with "unsubscribe" in the Subject Field to unsubscribe@proaudio.com.au, or call us on 02 6249 7766.


Please note that if you have an account with Pro Audio Supplies, we will still need to send you essential information about your account.


How can I complain if Pro Audio Supplies breaches this policy or the APPs?


If you have a question, concern or complaint regarding the way in which we handle your Personal Information you should contact us on the details listed above. 


You are entitled to lodge a complaint if you believe that we have breached the APPs.  If you wish to lodge a complaint with us, you need to write to us setting out the details of your complaint.  We will issue you with a response to any complaint within a reasonable time that, if appropriate, will outline the measures that we will take to resolve the complaint.


If you feel that we have not satisfactorily addressed your complaint, you may also make a complaint to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au or by writing to GPO Box 2999 Canberra ACT 2601.


Who will Pro Audio Supplies share my Personal Information with?

Pro Audio Supplies may disclose or receive personal information or documents about you to/from:

  • Any organisation that is in an arrangement with Pro Audio Supplies to jointly offer products and or has an alliance with us to share information for marketing purposes to enable that organisation or us to provide you with products or services or promote a product or service.
  • Parties involved in any third party acquisition or potential acquisition of an interest in Pro Audio Supplies or its assets;
  • Our service providers or agents who assist us in providing our services, including organisations that assist us with archival, research, mail and delivery, auditing, consulting, financial and legal advisory, banking, security or technology services; and
  • Regulatory bodies, government agencies, law enforcement agencies and courts and any organisation that assists Pro Audio to identify, prevent or investigate fraud, unlawful activity or misconduct;
  • Your authorised agents, executor, administrator or trustee in bankruptcy, your legal representative, attorney or anyone acting for you in connection with your account.


We do not disclose information to overseas recipients.


What about if you use credit cards to purchase goods from Pro Audio Supplies?


When you purchase goods or services from Pro Audio Supplies, any credit card information you give us to purchase the goods or services is used to process the payment. The original request/application/enrolment form may be stored securely in the Pro Audio Supplies’ office for audit/taxation requirements and to assist individuals who request duplicate information for their own records. These documents are then destroyed. Our database only records that you attended an activity or purchased a service and how much you paid for it. We do not store your credit card details on our database.


When can we vary this policy?


From time to time it may be necessary for us to review and amend this policy.  We reserve the right to amend this policy at any time.  You should check our website from time to time for our latest policy.